Data We Collect and Why
When you open an account with us, we collect the information you provide during registration — your name, contact details, and a valid means of identity verification. When you transact, we record the payment method used, whether that is JazzCash, Easypaisa, or Raast, along with the
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transaction amount, reference ID, and timestamp. We do not store your mobile wallet PIN or full card number; those stay between you and your payment provider. We also collect technical data: your device type, browser, IP address, and session activity. This helps us keep your account
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secure and detect unusual access attempts. If you contact our support team, those conversations are kept on record so we can follow up accurately. We use your data to operate your account, process deposits and withdrawals, respond to queries, and comply with any applicable legal obligations
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in the regions where we operate. We do not sell your personal information to third parties. Where we share data — for example, with payment processors handling your JazzCash or Raast transaction — it is only to complete the service you requested. Retention periods vary by
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data type and are governed by applicable law; account data is held for as long as your account remains active and for a period after closure as required.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.